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Shipping Information

 

Free Shipping on all orders over $50.00. 
Orders under $50.00 will incur a $10.00 delivery charge.

All local deliveries will be delivered on Wednesday if ordered by 11:59am the previous Sunday. If order is received after 11:59am, your order will be delivered the following Wednesday (10 calendar days later).

Orders are packaged in brown shipping boxes with an insulating liner. Sizes vary depending on size of order. The ice pack provided is a complementary lemon water for you to enjoy as you wish. Once you receive your order via shipping or local delivery we recommend you immediately unpack and refrigerate (or freeze) your items. We strongly recommend that items which are shipped frozen (including but not limited to wheatgrass and chasers) remain frozen until just before consumption.

For local deliveries, please make sure to provide us with all the information needed to make the delivery to your home. Please provide gate codes, notify your bellman, concierge, etc, that you are expecting a package from Urban Farmacy. Important note: if Urban Farmacy is unable to complete a local delivery upon first attempt due to failed access, delivery with be attempted the following morning at a $10.00 re-delivery charge.

Shipping is out of the control of Urban Farmacy. We cannot guarantee orders arriving at a specific time except for local deliveries, which will be made on Wednesday by 7am if ordered before 11:59am of the previous Sunday. We are not able to accept requests for specific delivery timeframes, regardless of circumstance.

Refund Policy

Urban Farmacy will replace all or any products that you can reasonably show were damaged during transit.

Cancellation Policy

There is a considerable amount of time and planning for each order as they are made fresh. As a result, once you confirm your purchase no refunds are offered. However, if you cancel your order before 11:59am on Sunday prior to a scheduled Wednesday delivery, you will be credited your purchase price for a future order. If have any questions or concerns please contact cheers@urban-farmacy.com

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